At Zupods, customer satisfaction is our priority. While we do not offer returns or refunds for change-of-mind purchases, we are dedicated to addressing any technical issues you may encounter.

Returns & Replacement

If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing. 

In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

Due to the nature of our products, we do not accept returns or provide refunds for purchases unless the product is defective or not as described. 

A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched. 

Technical Support

If you experience any technical issues with your Zupods product:

  1. Contact Us: Reach out to our customer support team at support@zupods.com or call us at +91-9997546464 within 7 days of receiving your order.

  2. Provide Details: Share your order number, a description of the issue, and any relevant photos or videos.

  3. Assessment: Our technical team will assess the problem and guide you through the necessary steps, which may include troubleshooting or repair.

Warranty

Zupods products come with a 1 Year warranty and Zupods Accessories with 3 months of warranty respectively covering manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. Free door-to-door service are provided throughout the warranty period from the date of purchase.

  • Proof of purchase in the form of invoice (irrespective of the sales channel) is required to be presented for availing warranty services. Zupods can choose to not provide services if the invoice is not presented.
  • If the issue is not resolved over a call or an e-mail, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, Zupods will request you to self-ship the product to our warehouse and share the tracking details with the Zupods customer service team. when a customer self-ships the product, the cost must be incurred by the customer. Zupods will not be responsible for any loss or damage during transit if you self-ship your product to us.
  • Zupods shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Zupods products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Zupods products.
  • While Zupods will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

Out of Warranty

If a product that is out of warranty, reflects a technical issue & customer wants to avail the services, customer must incur a certain amount of charges.

A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock

Zupods Warranty is not applicable in any of the following cases:

In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty. 

This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

📍 Contact Information

Zupods By Kanaha Gadegts
Q-356, Pallavpuram Phase 2, Near MIET School, Meerut - 250110
📞 +91-9997546464
📧 support@zupods.com
🌐 www.zupods.com

If you need further assistance or customization, feel free to ask!